Core Themes

Explore the core themes of the Good Practice Bank.
These sections cover the key general areas of working with volunteers.

• Volunteer Policies and Agreements
• Recruitment
• Creating Volunteer Roles
• Expenses and State Benefits
• Induction and Training
• Support and Supervision
• Reward, Recognition and Retention
• Health and Safety and Insurance
• Dealing with Problems, Complaints and Disputes
• Protection and Safeguarding
• Equal Opportunities and Diversity
• Legal Issues and Volunteering
• Resources for Volunteer Managers and Co-ordinators

Visit our top tips on using the Good Practice Bank if you'd like a headstart on which resources to look at.

Visit our specialist themes for information on specific settings or types of volunteering.

Share your experiences!

The Good Practice Bank is growing steadily as more information is added to it. An important feature of the Bank is allowing users to share their documents with other volunteering organisations. We are particularly interested in receiving example policies or documents that you are happy to share with others. If we use your contribution, you could win a book on volunteering from our regular prize draw.

• If your organisation has an example to contribute, please use our simple form to submit it.
• Or, please send us an email or telephone 0800 028 3304 (Monday-Friday, 10.30am-12.30pm and 2.00pm-4.00pm)
• We welcome calls through Typetalk/TextDirect. Please dial 18001 followed by 0800 028 3304 (opening hours as above).