Problem Solving Procedures

Overview

• Problem Solving Procedures - VE Information Sheet

Articles

• Emergency Exits - Volunteering magazine
• How Do You Reprimand A Volunteer, Or Take Issue With Their Behaviour, When They're Giving Their time Freely? - Volunteering magazine
• When Things Aren't Black And White - Volunteering magazine
  

Examples

• Sample Problem Solving Procedure
• Example Complaints Procedures - Speaking Up

Links

Unions that accept volunteer members

Amicus
www.amicustheunion.org

Unison
www.unison.org.uk

Community and Youth Workers Union
www.cywu.org.uk

Organisations which might help to facilitate discussions or mediation

The Centre for Effective Dispute Resolution
Works in partnership with NCVO to offer a mediation service to voluntary organisations
http://www.ukworkforcehub.org.uk/

ADRnow (Alternative Dispute Resolution)
The website features a directory of mediation organisations
www.adrnow.org.uk

Priced publications

• Good Practice Guide - Volunteering England
• Essential Volunteer Management - Directory of Social Change

Share your experiences!

The Good Practice Bank is growing steadily as more information is added to it. An important feature of the Bank is allowing users to share their documents with other volunteering organisations. We are particularly interested in receiving example policies or documents that you are happy to share with others. If we use your contribution, you could win a book on volunteering from our regular prize draw.

• If your organisation has an example to contribute, please use our simple form to submit it.

• Or, please send us an email or telephone 0800 028 3304 (phone and textphone)