Patient Journey Stockport
Patient Journey for a typical Out Patients appointment, in Orthopaedics
| Letter for appointment arrives | Volunteer has put letter and OP booklet into an envelope for posting |
| Journey to the hospital | Volunteer driver picks up patients who are unable to manage the journey on their own |
| Arrival at the hospital | Volunteers in the main reception area of the hospital welcome patient in smart uniform and smiling face. Not very mobile - volunteer takes patient in a wheelchair to the necessary department |
| Arrived early for your appointment! | Main waiting areas in OPD there are WRVS tea bars WRVS donated £160 000 to hospital last year |
| Arrive in the Orthopaedic Suite | Received by receptionist and volunteer who welcome patient to the department |
| Take seat in sub waiting area | Information boards with seasonal health information and patient information racks bursting with leaflets regularly stocked by volunteers |
| Called for consultation with one of the team | Seen within 30 minutes of appointment time, possibly being monitored by one of the volunteers who check arrival time etc of the patients |
| Discussion and examination ensues. Observations taken e.g. blood pressure | Sphygmomanometer bought by the League of Friends |
| Time to have an x-ray | Radiology department reception area supported by volunteers |
| Back to the Orthopaedic Suite | Volunteer marries up x-rays and case notes |
| In to see doctor/listed for an operation see you at the pre-op clinic | |
| Just before the patient leaves the department | Volunteer for PALS – Patient Advice and Liaison Service – carries out quality survey about experience in the hospital |
