Member satisfaction poll results
Monday, 17 December 2012
A poll of Volunteering England’s members was conducted over three weeks in November-December 2012. It was publicised via the members’ newsletter, the website, page on Facebook and Twitter feed. It was also sent via the Volunteer Centre Manager's Google group.
A message from Justin Davis Smith, Chief Executive
We are glad to see a significant increase in the number and diversity of members who responded to the survey in comparison to March 2012, and that so many continue to value our services and are pleased with our communication.
As always, we are by no means complacent and this information will help us to make continual improvements as we move into merger with NCVO. Enhancing the services we offer and the way we communicate with is of the utmost importance to us, so we will be taking these findings into account as we begin to form new strategies.
We welcome all ideas and suggestions on how we could be doing things better. Please feel free to send them to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Respondents
There were 220 responses, an increase of 112 (104 per cent) on March 2012. The breakdown of those organisations was as follows.
|
Type of organisation |
December 2012 (per cent) |
March 2012 (per cent) |
|
voluntary/community organisations |
75 |
80.6 |
|
public sector |
10 |
5.6 |
|
individuals |
9 |
12 |
|
social enterprise |
3 |
1.9 |
|
private sector |
3 |
0 |
|
Turnover |
December 2012 (per cent) |
March 2012 (per cent) |
|
over £1 million |
34 |
23.5 |
|
£250,001 - £1 million |
19 |
29 |
|
£100,001-250,000 |
14.5 |
16.5 |
|
£30,001-£100,000 |
11.5 |
14 |
|
£10,000 or less |
11 |
14 |
|
£10,001-£30,000 |
10 |
6 |
|
Groups worked with |
December 2012 (per cent) |
March 2012 (per cent) |
|
older people |
61.5 |
72 |
|
younger people |
60.5 |
66 |
|
disabled people |
58.5 |
64 |
|
minority ethnic communities |
58 |
48.5 |
|
unemployed people |
56 |
62 |
In the following sections, figures in brackets indicate March 2012 figures.
Good practice
33 (37) per cent of respondents used our website good practice resources on a monthly basis and 16 (20) per cent weekly.
90 (96) per cent agreed that the good practice resources met their needs, and 95 (98) per cent that they were easy to read and understand.
Information service
7 (12) per cent of respondents used our email and helpline information service every month and 58 (56) per cent less frequently.
54 (57) per cent rated the service as good and 26 (22) per cent as excellent.
Policy
90 (88) per cent of respondents agreed that we kept them informed of policy issues, 82 (88) per cent that we focused on policy issues important to them, 67 (75) per cent that we consulted them about policy issues.
45 (57) per cent said they contributed their views on policy issues to Volunteering England, and 55 (43) per cent said they did not.
Communication
86 (78) per cent of respondents had communication with us via our email newsletter, 82 (80) per cent via our website, 63 (63) per cent via email, 32 (33) per cent via telephone, 15 (24) per cent via social networks and 15 (16) per cent in person.
20 (20) per cent rated our communication with them as excellent, 55 (53) per cent as good and 19 (18) per cent average.
