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Volunteer driving

From the Good Practice Bank

Overview

Volunteer drivers are often integral to helping a community meet its own transport needs. They enable organisations to provide services to people who otherwise would have difficulty making medical appointments, doing their shopping and taking part in community activity.

If your organisation involves volunteer drivers there are a number of issues to bear in mind. The information and links below should help you to consider these, but if you do have further questions members can contact our information service (requires Volunteering England membership log in details).

Information sheets

The information sheet below covers driver and vehicle safety, insurance, reimbursement of expenses, screening and recruitment of volunteer drivers, and personal safety.

All members only information sheets are now found on the Members Area of the NCVO website.

These additional sheets go into more detail about issues that are relevant to supporting volunteer drivers.

Mileage allowance

The HM Revenue and Customs approved mileage rate for volunteer drivers is 45p per mile plus 5p per passenger per mile. For example, someone carrying four passengers can claim 65p per mile.

The following pages on HM Revenue and Customs website provide more information about how much volunteer drivers can claim in expenses and how to go about doing so.

Motor insurance

Some volunteer drivers are told by their insurance company that they need to pay a business premium to cover them for their volunteering.

Following our work on this issue with the Community Transport Association, the Association of British Insurers has published a list that shows the position of motor insurers on cover for volunteer drivers.

Private hire vehicle licensing

Some volunteer drivers have been told by their local authority that they require a private hire vehicle license. This guidance note makes it clear, in paragraph 20, that this is not the case if a driver receives no more than expenses payments.

Further information

Volunteering England and the organisations that contribute example documents to the Good Practice Bank accept no responsibility for how they are used. They are presented as examples of good practice, but it is every volunteer-involving organisation's responsibility to ensure that their volunteers are safe, and that policies and procedures meet legal requirements.

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