Dealing With Problems, Complaints or Disputes
This Core Theme of the Good Practice Bank contains a number of resources and links to help you deal with problems or complaints either made by or about a volunteer. It is complemented by number of Core Themes looking at the importance of induction, training, support and supervision in reducing the potential for problems to arise.
Articles
Volunteering England members |
Examples, Samples and Templates
Generic sample documents
Real life examples
Please note that Volunteering England has not produced the 'real life example' documents listed directly above and is therefore unable to take responsibility for the content. Volunteering England and the organisations that contribute example documents to the Good Practice Bank can accept no responsibility for how they are used. They are presented as examples of good practice, but it is every volunteer-involving organisation's responsibility to ensure that their volunteers are safe, and that policies and procedures meet current legal requirements. For further information about the resources listed in the Good Practice Bank, please visit our 'top tips' page.
Links
Unions that accept volunteer members
Organisations which might help to facilitate discussions or mediation
- The Centre for Effective Dispute Resolution
Works in partnership with NCVO to offer a mediation service to voluntary organisations
http://www.ncvo-vol.org.uk/ - ADRnow (Alternative Dispute Resolution)
The website features a directory of mediation organisations
www.adrnow.org.uk
Publications
Priced publications
